FAQ

PRODUCT OVERVIEW

An Impact-Activated LED Golf Ball is a revolutionary golf ball designed to light up upon impact, creating a visually striking and entertaining experience for golfers, especially during low-light conditions or night-time play. These innovative golf balls are embedded with an LED light that activates when struck by a club, illuminating the ball momentarily. This illumination not only adds an element of fun and excitement to the game but also serves a practical purpose by helping golfers locate their balls in the dark. Impact-Activated LED Golf Balls come in various colors are durable and designed to meet similar performance standards as traditional golf balls, making them suitable for players of all skill levels. Whether you're playing a night golf tournament or just enjoying a casual round after sunset, these golf balls bring a touch of magic to your game.


A Light-Activated LED Golf Ball is an innovative golf ball equipped with an embedded LED light that activates when exposed to external light sources, such as the flash from a camera or a powerful flashlight. These specialized golf balls are designed to create stunning visual effects during night-time or low-light golfing experiences. When the LED golf ball encounters a strong light, it emits a dazzling glow, illuminating the ball and enhancing its visibility. This not only adds excitement to the game but also makes it easier for golfers to track their shots in the dark. Light-Activated LED Golf Balls can be changed using a light source to one of 7 different colors and are engineered to meet performance standards similar to traditional golf balls, ensuring they are suitable for golfers of all levels. Whether you're participating in night golf events, capturing memorable photos, or simply enjoying a unique golfing experience, these golf balls add an element of enchantment to your game.


An LED Marker Stake for a golf course is a versatile and visually striking tool designed to enhance the aesthetics, safety, and playability of the course, especially during low-light conditions or night play. These marker stakes are equipped with embedded LED lights that provide illumination, creating a captivating and practical solution for various purposes including: LED marker stakes are strategically placed around the golf course to outline fairways, hazards, tee boxes, greens, and other key areas. They serve as visual guides, helping golfers navigate the course with ease. By clearly marking boundaries and hazards, these marker stakes enhance safety on the course. Golfers can identify potential risks and avoid errant shots, reducing the risk of accidents.


Our Skill Marker is a game-changing addition to the tee-off area, designed to assess and display the skill level of golfers in a visually engaging way. With its vibrant colors and intuitive design, this marker helps golfers quickly identify the appropriate skill level for an exciting round of golf. Our Skill Marker comes in a range of brilliant colors, each representing a distinct skill level – whether you're an amateur, a seasoned pro, or anywhere in between. Easily spot your designated tee box and tee off with confidence.


A Light Activation Torch is an essential accessory for use with Light-Activated LED Golf Balls. This compact and powerful tool is designed to activate the LED lights within the golf ball, transforming it into a radiant beacon upon impact. When you shine the torch on the golf ball, it triggers the LED lights inside, creating a stunning and captivating illumination effect.


A Luminescent Golf Tee is a specialized golfing accessory designed to enhance the tee-off experience, particularly during low-light conditions or night golf. These tees are engineered with materials that emit a gentle, radiant glow. Also known as a glow in the dark golf tee.


A Color Cover LED Golf Ball is a cutting-edge golf ball that incorporates advanced LED technology and a colorful outer cover. These golf balls are designed to provide a visually captivating and entertaining golfing experience, particularly during night golf or low-light conditions. The golf ball is wrapped in a vi.brant and translu.cent cover, available. in various colors. This outer cover enhances the visual impact of the LED li.ghts, making the golf ball appear even more dynamic and exciting.


GENERAL QUESTIONS

LED stands for "Light Emitting Diode." LEDs are semiconductor devices that emit light when an electric current passes through them. They are known for their energy efficiency, durability, and versatility, making them widely used in various applications, including lighting, displays, indicators, and more. In all of our products LEDs are used by either turning on with a switch, impact activators or light activator modules.


The lifespan of LED golf balls can vary depending on factors such as usage, quality, and the specific design of the golf ball. Generally, LED golf balls are designed to last for a considerable number of rounds, but they are not intended for indefinite use.

Our LED golf balls are equipped with a battery and LED lights that activate upon impact or when exposed to external light sources. These batteries are designed to provide illumination for upto 50 hours of total use, depending on the specific brand and model.

The more the LED golf ball is used, the faster its battery will deplete. After the battery is exhausted, the LED lights will no longer illuminate, but the golf ball can still be used as a regular golf ball without the lighting feature.

It's essential to check the specifications for each golf ball on our Homepage and guidelines for the expected lifespan of a particular LED golf ball and follow any recommended care and usage instructions to maximize its longevity. We do not recommend the use of heavy clubs like drivers and woods. As these can cause internal electrical components to become dislodged during play and the golf balls to malfunction. Whilst we strive to provide a real feeling golf ball these are a novelty product.


The batteries in our LED golf balls range in use from 35 to 50 Hours of battery life. For all other lighting based products the specific details of the expected lifespan of the abatteries and if they are disposable or rechargeable will be found within their own specifications section.


LED golf balls are designed to mimic the feel and performance of regular golf balls as closely as possible, but there are some differences to consider when hitting them. Whilst the golf balls are in line with the same weight and size of any regular golf ball, they can feel a little like hitting rocks. This is mainly due to their hard construction with a lower compression rating to that of a professional quality ball. The LED golf balls are in essence a novelty golf product and care should be taken when using expensive clubs and drivers. The other noticeable difference is the audible sound the golf balls will make. We recommend suing the golf balls as we have labelled them fit for their particular use.


Thew LED Golf Balls have been designed to feel as close as we possibly can to a true-feel golf ball. However, there are internal diodes, impact or light activating mechanisms, timers, switches and batteries as such we do not recommend the use of heavy clubs like drivers and woods. As these can cause internal electrical components to become dislodged during play and the golf balls to malfunction. Whilst we strive to provide a real feeling golf ball these are a novelty product.


The light emitted from the golf balls are super bright LEDs. You will have no problem seeing them flying through the air or on the Green or Fairway from long distances. Our personal favourite colours are Green and Pink which look awesome lit up together. Our recommendation collect them all. We offer all 6 colours in multi-packs.


Each LED golf ball is easily identified by the colour of the logo on the ball. A Red LED golf ball will have a Red logo. A Green LED golf ball will have a Green logo. The only exception to this will be a White lit ball which has a Black or a Black and Grey logo. 


At this stage all product sales are made direct from our website or by invoice request. o have a few operators of venues that sell a very limited range or single items of our products for use at their venues. However, we are currently working to secure stockists globally for our products. If you would like to become a stockist please do not hesitate to contact us via our Contact Page.


SHIPPING & BILLING

We use multiple carriers to deliver our online or invoiced orders. Depending on what you order, it will be shipped with one or more of the following carriers:

  • AUSTRALIA POST
  • COURIERS PLEASE
  • TNT EXPRESS
  • FEDEX
  • STAR TRACK EXPRESS

Any use of the above carriers will be at our sole discretion and decided on at the time of booking the freight. All conditions for your order will be taken into consideration such as: cost, time available for pickup, time of anticipated delivery date, any customer requests / requirements or upcoming event dates, size of the order, and freight charges at time of placing order. If you should find freight costs offered directly through our website seem a little expensive please allow us to quote and invoice your order directly as this will be a more accurate quote.


Items ordered and paid for before 11.00am Mon-Fri are shipped on the same day providing the required stock is available.  When your order has been shipped you will receive an email or SMS with tracking details.


Postage time might be delayed. We cannot be held accountable for 3rd party freight and courier companies delivering outside of our anticipated delivery time frames. We endeavour to deliver goods in a timely matter. Once you’ve received your order confirmation email, please allow:

  • Metro delivery : 3 – 10 business days
  • Regional delivery : 5 – 15 business days
  • Remote delivery : 10 – 20 business days

For further delivery enquiries please contact us from our Contact Page. 


We can change your address on your account within our system at your request. However, we cannot change a delivery address mid shipment. Once goods have left our warehouse we do not have any ability to redirect freight with 3rd party couriers.


The tracking link in your shipping confirmation email(s) will take you directly to the carrier’s website to track your package. If you have not received your shipping confirmation email. Please dont hesitate to ask us for your specific tracking information. uld also recommend that you hold on to a copy of your shipping confirmation email with tracking information which will be used in the event of any warranty concerns.


With a large range of payment options you can feel secure about your purchase with your trusted payment provider. We offer the following payment options at time of checkout:

  • VISA
  • MASTERCARD
  • EFTPOS
  • AMEX
  • UNION PAY
  • BANCONTACT
  • iDEAL
  • SHOP PAY
  • APPLE PAY
  • GOOGLE PAY
  • PAYPAL
  • POLi PAYMENTS
  • DIRECT DEPOSIT

For all retail sales we generally request all purchasing be made through our website. This enables ease of product purchasing, automated freight charges, and offers the quickest form of payment options. If your order is a little more complex, you are having any trouble with your order, or you feel your order would benefit from a more customised shipping quote. We offer invoicing and direct deposit payment options. We would also suggest all larger wholesale orders that cannot purchase custom requirements for products or in greater numbers than we allow online to contact us directly, as we can custom quote and provide the best freight and courier options at the best possible prices with the quickest possible around times.


We offer FREE SHIPPING options with all retail sales over $50 with freight costs to the value of $30 max. f your frieght costs exceed $30 in value your order will not be able to process FREE SHIPPING.

If you would like to purchase Express post we request that you use our discount code for 10% off your entire order and paying for the express shipping option. Our discount codes and promotions are found within our DISCOUNTS & PROMOTIONS section of the FAQ'S page, on the home page of the website, and within our promotional banners.

Use the discount code 'SLICE10' for the 10% discount.


On some orders FREE SHIPPING will automate for some customers that request Express Post options. This is unfortunately a glitch within the Shopify website platform that we do not have any control over. We do not offer FREE SHIPPING on Express Post options. If you are offered FREE SHIPPING on an Express Post option the goods will still be sent via Standard Post.

Should you wish to receive your goods faster we request that you use our discount code for 10% off your entire order and then paying for the express shipping option. Our discount codes and promotions are found within our DISCOUNTS & PROMOTIONS section of the FAQ'S page, on the HOME PAGE of the website, and within our promotional banners.

Use the discount code 'SLICE10' for the 10% discount.


RETURNS & WARRANTY

No sorry we do not accept change of mind returns due to our stock keeping and replenishment system.


Please contact us within 48 hours of receiving your products. We cannot accept any liability for products that are said to be damaged outside of this time frameAll goods are packaged by our team with care taken to ensure they will be able to transit from warehouse to your requested delivery address free of damage or defect.

All products are individually hand tested for quality control. This is to ensure exceptional quality, durability and reliability of all products. Goods are tested once after manufacturing, a second time when received by our warehouse, and a third time before packing and sending to our customers. This ensures all goods delivered are in good working order and condition.


No sorry we do not offer any exchanges or change of mind refunds.


Once a refund is approved, our accounts department will proceed to issue the refund within 14 days. Please allow for time variations subject to weekends and public holidays that may affect these time frames. the refund has been processed we would anticipate the funds to appear within your account within 7 days. As all transactions are processed via 3rd party financial institutions we cannot be held accountable for delays that you may experience during delivery of transactional processing. We request if you have not received your funds within 7 days to please contact our team via our Contact Pagee may assist in rectifying any issues.


In some instances it is best for both our customers and our business to offer store credits in place of refunds. Store credits may be offered at time of any warranty concerns, replacement or refunds.


All products are individually hand tested for quality control. This is to ensure exceptional quality, durability and reliability of all products. After 15 years of manufacturing developing and redesigning our products we can confidently boast the very best quality on the market. 

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

  • As an Australian consumer, you have a legal right to return goods purchased from a business and to obtain a repair, replacement or refund if the goods:
  • Are faulty or develop a fault within a reasonable period of time after purchase.
  • Are not fit for purpose (i.e. they don’t do what the seller said they would do)
  • Don’t match the seller’s description or sample
  • Are of unacceptable quality, or
  • Fail to meet other mandatory consumer guarantees under the Australian Consumer Law.
  • Bulk purchase orders must be inspected and any faulty or damaged items must be confirmed in writing within 7 days to receive warranty.
  • Impact activated golf balls carry a 14 day warranty, whilst light activated golf balls carry a 3 day warranty. This is due to the issues faced when warranting a novelty product that holds batteries internally that cannot be replaced, and cannot be confirmed against how long or how often the product has been used. The maximum life of the batteries in all golf balls range from 35 to 50 Hours. All other products carry a standard 12 month warranty (consumers) and 6 months (commercial customers) against defects in materials or workmanship.
  • Faulty or damaged items must be returned for product testing, analysis, and to confirm internal batch numbers before refunds may be processed.
  • Item(s) must be returned within 14 days after the buyer receives it
  • Item(s) must be returned in resale able condition (i.e. the original tags and labels are still attached (if any), the item is in its original brand packaging (if any), and the item is unworn, unused and as sold and received).
  • Item(s) are not returnable if you have misused a product and have caused or contributed to the failure of the good(s), for example, by damaging or misusing the good(s)
  • Original shipping/postage cost are included in any full refund.
  • The buyer is responsible for return shipping/postage cost.
  • Buyer is able to either exchange items purchased for another item or receive a full refund of the purchase price.
  • Refunds can be processed within 14 days as a return credit through you paypal account or through your other means of your original purchases. 
  • Item(s) need to be mailed in appropriate protective packaging as Item was received, unless returned in-person to store.
  • We do not accept any change of mind purchases.

By postage:

Contact for return address and confirmation of exchange, replacement or refund. 


As per our warranty policy:

  • Faulty or damaged items must be returned for product testing, analysis, and to confirm internal batch numbers before refunds may be processed.
  • Item(s) must be returned within 14 days after the buyer receives it
  • Item(s) must be returned in resale able condition (i.e. the original tags and labels are still attached (if any), the item is in its original brand packaging (if any), and the item is unworn, unused and as sold and received).
  • Item(s) are not returnable if you have misused a product and have caused or contributed to the failure of the good(s), for example, by damaging or misusing the good(s)
  • Original shipping/postage cost are included in any full refund.
  • The buyer is responsible for return shipping/postage cost.
  • Buyer is able to either exchange items purchased for another item or receive a full refund of the purchase price.
  • Refunds can be processed within 14 days as a return credit through you paypal account or through your other means of your original purchases. 
  • Item(s) need to be mailed in appropriate protective packaging as Item was received, unless returned in-person to store.

DISCOUNTS & PROMOTIONS

CODE: 'SHIPFREE'

Type and method:

  • Free shipping
  • Code

Details:

  • For Online Store and 2 sales channels
  • Free shipping on all products
  • For Australia
  • Applies to shipping rates under $30.007
  • Does not apply to Express Shipping even if offered.
  • Minimum purchase of $50.00
  • All customers
  • No usage limits
  • Can’t combine with other discounts

CODE: 'SLICE10'

Type and method:

  • Amount off products
  • Code

Details:

  • For Online Store and 2 sales channels
  • 10% off 15 products
  • Not available on wholesale purchases
  • No minimum purchase requirement
  • All retail customers
  • One use per customer
  • Can’t combine with other discounts

OFFER WILL BE AVAILBLE SHORTLY


CODE: (AVAILABLE ON PROMOTIONAL MATERIAL WITH DELIVERY OF GOODS)

Type and method:

  • Amount off order
  • Code

Details:

  • For Online Store
  • $20.00 off entire order
  • Minimum purchase of $20.00
  • All customers
  • One use per customer
  • Can’t combine with other discounts

All discount codes provided above, on promotional campaigns, emails, flyers, promotional material, and banners on this website may be used in their accepted conditions as established within this FAQ's section. Unique discount codes can also be established as store credits for customers as deemed neccessary by our team.


COMMERCIAL CONCERNS

We are currently seeking interested parties that are interested in becoming a stockist of our products. Stockists will receive wholesale pricing on all of our products the purpose of resale value and RRP. If you should wish to become a stockist of our products please dont hesitate to reach out to our team via our Contact Page.


Our website has been built to provide products in bundles and quantities that are consistent with average orders. Should you wish to purchase items in greater number, bulkier goods or want a more accurate quote for freight and discounted products please reach out to us for quotation and invoicing options our Conatct Page.


We request that all goods are inspected within 48 hours of receiving as we cannot provide warranty replacement for damaged or faulty goods outside of these times frames. Due to the use of our products by some businesses for hire purposes, we cannot warrant such products like our LED golf balls which only hold between 35 and 50 hours battery life.

Whilst we value, respect and appreciate the support from B2B customers. The ability for us to warrant such products which can be used in their full capacity in such a short space of time. Our warranty policies have been established after lengthy discussions with the ACCC and the Department of Fair Trading; and these are the only conditions in which we are able to proceed with the sale of such products to B2B customers.

Other products that hold rechargeable or replaceable batteries will be warranted under the full extent of their requirements under Australian law.


WHO IS GLOW AUSTRALIA

"At Glow Australia our mission is to pioneer and define excellence in the night golf industry. With over 15 years of unwavering commitment, we've been at the forefront, driving innovation and delivering exceptional quality night golf products to enthusiasts and professionals alike.

Our passion for night golf runs deep, and we understand that each moment spent on the course under the stars is a unique and memorable experience. That's why we tirelessly strive to push boundaries, introducing groundbreaking solutions that illuminate the way for golfers, create magical evenings, and transform ordinary rounds into extraordinary adventures.

As industry founders and leaders, we recognize the profound impact of our products on the night golfing community. We believe in setting standards that inspire, revolutionize, and captivate. Our dedication to innovation is unwavering, fueled by our desire to continuously surprise and delight our customers.

Our commitment to exceptional quality is the cornerstone of our success. We refuse to compromise on the durability, performance, and reliability of our products. Every swing, every tee-off, and every putt should be illuminated flawlessly, ensuring golfers have nothing but confidence in the equipment we provide.

At Glow Australia, we see the night golfing landscape not as a niche but as a canvas of endless possibilities. Our mission is to illuminate that canvas with brilliance, turning every night golf experience into a masterpiece. As we look to the future, we remain dedicated to exceeding expectations, pioneering new frontiers, and enhancing the magic of night golf for generations to come.

Join us on this journey, where innovation meets quality, and together, we'll light up your night."

Sincerely Glow Australia


Growing up on a cane farm in Northern NSW, there wasn't a great lot to do except run from our very head butty Ram 'Alex'. My uncle would occasionally visit, and with him he would always bring the latest craze in toys yet to hit the market. For me as a kid during this time I found myself fascinated with anything that could glow in the dark.

Uncle Dave has always played a significant role in my life; for him he was just a big kid sharing his toys. For us this was a time of luminescent products made from glow in the dark powder like glue, nail polish and face paint. As a kid turning off the lights and seeing the night come to life always stirred a buzz of activity in my mind. My room always plastered with stars, planets and those limited edition tazos glowing a soft red at the charge of a light source. 

Fast forward to a time when the Global Financial Crisis of 2008 hit home and literally almost took it out with the property bust that came with it. I needed a side hustle to create a little extra cash to pay those ever increasing interest rates. 

Guess who visits at the perfect moment? My uncle, and with his visit an idea to produce luminescent golf balls. An easy to make glow in the dark product that would only require the use of a small light source to charge the golf ball. Add a tee a tee off zone and a golf club and you have a shooting star. But just like shooting stars these luminescent golf balls would fade out as they would soar towards the Green as the charge of the chemical compound finally ceased. 

We needed a stronger light source. Something that would illuminate the night sky like the stars themselves. Adding LED diodes inside a Surlyn encased outer shell along with a power source and a reset timer switch and you have yourself an LED golf ball!

We now boast to be the largest manufacturer, distributor, wholesaler and retailer of LED golf balls in Australia, New Zealand and the South Pacific. We supply some of the biggest golf retailers like Drummond golf, pro-shop golf clubs, charity and fund raiser events, Mini-golf venues and the hearts of families across the country. 

Glow Australia providing the only night golf GloBall you will ever need; The ultimate dusk to dawn golf ball!


Our team at Glow Australia whilst small is a dynamic and dedicated group of individuals amily members) who share a common passion for night golf innovation and excellence. Comprising creative visionaries, skilled craftsmen, customer-centric experts, and industry pioneers, we are united by a relentless commitment to pushing boundaries and setting the standard for night golf experiences. Our collective expertise and collaborative spirit drive our ability to craft cutting-edge products that captivate and illuminate, transforming ordinary moments into extraordinary memories for golfers across the globe.


Our innovative spirit drives us to create products that not only meet but exceed the expectations of golf enthusiasts. Whether it's crafting LED golf balls that shine like shooting stars or designing luminescent golf tees that transform tee-off moments, we relentlessly pursue groundbreaking solutions that illuminate the night and make every round extraordinary.

Exceptional quality is the hallmark of our products. We refuse to compromise on the durability, performance, and reliability of what we offer. Each swing, every putt, and every shot should be nothing short of flawless, ensuring golfers have complete confidence in our equipment.


Our customers are at the heart of everything we do. We deeply appreciate the trust and loyalty you've placed in us over the years. Your unwavering support has been instrumental in our journey to become a leader in the night golf industry.lity is the hallmark of our products. We refuse to compromise on the durability, performance, and reliability of what we offer. Each swing, every putt, and every shot should be nothing short of flawless, ensuring golfers have complete confidence in our equipment.

We consider you not just customers but valued members of our extended family. Your satisfaction and enjoyment are our top priorities, and we are committed to providing you with the highest level of service and the best night golf products available.

Thank you for choosing w Australia. We look forward to many more years of lighting up your nights and making your golfing experiences truly special. Your trust fuels our passion for excellence, and we are grateful for your continued support.